Official Store Link
Black Light Bleeding
Please refer to those encircled white spot near the edge of the TV is known as backlight bleeding. This scene should be all black and red font in the middle "THE RED DOOR". However, due to the cheapest materials it use to built this cheapest Smart TV for savvy shopper, the black scene has been compromised.
Backlight bleeding is not a factory defect, so don't worry about it. If you encounter this phenomenon then don't be alarm, no fixed is necessary. Therefore, if you are one of the many bargain hunter end user, don't expect so much on the cheap merchandise.
No Signal
This problem can be caused by a loose or damaged antenna cable or port, a faulty TV input, or a problem with the Smart TVs mainboard itself. To fix this problem, try the following:
- Check the cables on antenna port and make sure they are properly connected.
- Try a different TV input.
- Reset the TV to factory settings.
Black screen or No Display
This problem can be caused by a faulty Smart TV mainboard, a problem with the TV's software, or a problem with the TV's display. To fix this problem, try the following:
- Restart the TV.
- Reset the TV to factory settings.
- Contact customer after sales service for assistance.
Cannot Cast or Screen Mirror
This problem can be caused by a faulty Software or not compatible devices. To fix casting problem problem, you should do the following:
- Restart the TV.
- Restart the Mobile Phone
- Update the Software and Firmware of Smart TV
Connected, No Internet
This problem can be caused by a weak Wi-Fi signal, a faulty TV Wi-Fi adapter, or a problem with the TV's software. To fix this problem, try the following:
- Move the router near the Smart TV.
- Restart the router.
- Restart the Smart TV.
- Reset the Smart TV to factory settings.
- Update the Software and Firmware of Smart TV.
- Manually assign IP Address or Change DHCP to Static IP. Refer to this post .>>> Connected, No Internet Android and Google TV Internet Problem in All TV Brand
Conclusion
These are the most common problems with the Smart TV we encountered and given solution. If you are experiencing any of these problems, try the troubleshooting steps above. If the problems persist, you can contact customer service for further assistance.
What shall i do with my 32" ezy tv after i turn it on it has a black horizontal line?
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