SKYWORTH PHILIPPINES

Problem persist as follows, TV has no display (black only) with sound and back-light. Please refer to the image show below for your reference. List of affected models are as follows; 55SUC6500 55SUC7000 55SUC7500 Things to Do? Need to check the C5N1 and C5N0 Capacitor in TCON Board. Needed Tools Multi Tester Soldering Iron/Hot Air if Available Soldering Lead How to Step:  Kindly checked the following capacitor labeled “C5N1 and C5N0” using VOM (multi-tester) if shorted using continuity. Kindly refer to the image below see Figure 1. If you found a shorted capacitor, either C5N1 and C5N0 kindly remove it. At the moment it is not necessary replace the defective components. Kindly assemble back the removed parts to test if the unit is now working properly, otherwise call our hotline number or send an email to your designated coordinator. Please Note: If no shorted capacitor found in T-con Board the above guide is irrelevant.

This problem is usually encountered when the background automatic software update is not finish. Your device has failed verification. System halted. Please refer to the image above. List of Skyworth affected models are as follows; 50SUC6000 50SUC7000 50SUC7500 55SUC7000 55SUC7500 Solution to the problem is a manual software update. Please see below instructions.   Needed Tools: 8GB or 16GB USB Flash Drive (Fat32) SUC7000 / SUC7500 Software (2.36GB) How to update Skyworth’s SUC Series software? Download the software from provided link.  https://drive.google.com/file/d/1v2qQoCgtBEqt9gEQh33qh-8Sdhha-c0V/view?usp=sharing Extract and move the software into USB Flash root directory. Insert the USB Flash Drive containing software into USB port 2.0. Please refer to the image below; Unplug the Skyworth SUC7000 and SUC7500 series from power source. Please refer to the image below; Then press the power button for at least 10 seconds or until the update progress bar appears in your screen. Please

The above image is a new screen designed after the major software and firmware update.  Skyworth Model: 50SUC7000 50SUC7500 50SUC6500 55SUC7000 55SUC7500 New Update Desktop: Connect your SUC7 Series Android TV (50” / 55”) to the internet (either Wi-Fi or LAN). Please refer to the image above for your reference. Settings: Once your TV established a good connection, go to “Settings”. Please refer to the image above for your reference. Device Preferences: Using your remote’s navigation keys go to “Device Preferences”. Please refer to the image above. About: Under Device Preferences window pane, select “About” and press “OK” on your remote. Please refer to the image above. System Update: Under About window pane, select “System update” and press “OK” on your remote. Please refer to the image above. System Update Available: If you prompted with “System Update Available” then, the 0.91GB OTA Update is available. Select “Download” and press “OK” on your remote. Downloading System Update: Once

Software is update as of August 24, 2021 Needed Tools: 8GB or 16GB USB Flash Drive (Fat32) SUC7000 / SUC7500 Software (2.36GB) How to update Skyworth’s 55SUC7000 and 55SUC7500 software? Download the software from provided link.  https://drive.google.com/file/d/1v2qQoCgtBEqt9gEQh33qh-8Sdhha-c0V/view?usp=sharing Extract and move the software into USB Flash root directory. Insert the USB Flash Drive containing software into USB port 2.0. Please refer to the image below; Unplug the Skyworth SUC7000 and SUC7500 series from power source. Please refer to the image below; Then press the power button for at least 10 seconds or until the update progress bar appears in your screen. Please refer to the image below; While pressing the power button, asked someone to plug the TV into power source. Please refer to the image below; Take off your finger from pressing the power when the progress bar appears. Please refer to the image below; After the software update completed, bugs on the TV will be patc