COOCAA on LAZADA After Sales Service Policy (Wrong Delivered, Replacement and Damaged Item)
Below are the standard policy of COOCAA Philippines and steps on the following circumstances. All products of COOCAA Philippines products have the flyers which contains of the following information, customer hotline, FAQ's unboxing tips and product features. 1. Lazada Wrong Delivered Item Policy A. In case that custumer receive the wrong item, the customer will contact the LAZADA customer service to inform the (he/she) received the wrong item. B. LAZADA customer service advice to customer for the process of returning the COOCAA products. C. Customer return the COOCAA Product to LAZADA. 2. Lazada Replacement Policy for Defective COOCAA Products A. If within 15 days from purchase date, COOCAA service center can repair/replace if the customer agrees or inform customer to return the defective item to Lazada. Consumer contact Lazada customer service for the return process. Lazada will refund/replace the customer's unit. B. If beyond 15 days from purcha