Amazon Prime Video Coocaa TV Problem S3U Series: Something went wrong


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Your family members settling in front of the Coocaa TV for a night of streaming. Only to be greeted by the dreaded "Something went wrong Please try again later. For more help, go to amazon.com/videohelp." message from your TV screen.

We in Coocaa Philippines know the frustration. Therefore, fellow Amazon Prime Video enthusiast, for this guide will equip you with the knowledge to troubleshoot and vanquish this error! Reminder, this problem and solution may only occurred on Coocaa Coolita Smart TV the S3U Series which are as follows;

  1. Coocaa 32S3U Smart Coolita TV
  2. Coocaa 40S3U Smart Coolita TV
  3. Coocaa 43S3U Smart Coolita TV
  4. Coocaa 55S3U Pro Smart Coolita TV

Amazon Prime Video Issues, Error Code and Fix

First: The magic restart

Restart your  Coocaa S3U Series Smart TV, sometimes, a simple reboot or restart can work wonders. Also, by turning off your TV and router or modem for at least 60 seconds, then power them back on in sequence will solve the problem. Also, check your internet connection. Is it strong and stable?

If you're having an issues watching Amazon Prime Video, please ensure that you have a sufficient download speed. Prime Video recommends a minimum download speed of 1Mb/s for SD content and 5Mb/s for HD content.

Second: The magic of clearing cache data

After the restarts, clear the Prime Video app's cache and data. This can clear temporary files that might be causing conflicts. On most devices, you can find this option under "Settings" -> "Apps" -> "Prime Video".

Third: The magic of factory reset

If the clearing of Coocaa Coolita Smart TV cache doesn't help, consider the magic of factory reset. This can sometimes fix deeper issues.

Fourth: The magic Update, update, update

Ensure your Coocaa Smart Coolita TV and the pre-install apps have the latest updates installed. Outdated or an old software can sometimes lead to compatibility issues. Latest software are always available on our Downloads page.

Amazon Prime Error Codes and Fix

  • Error 2063: Payment related issue, make sure that your payment details are correct and up to date.
  • Error 5004: Password and e-mail related issue, make you login the correct email and password on your Amazon Prime Video account.
  • Error 7279: This issue is related to something like your Coocaa TV is may not meet content protection standards. To fix this, just update your Coocaa TV software.
  • Error 7235: This issue is related to an outdated application. To fix, please update your Coocaa TV software.

Other Prime Video error codes such as 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074. To fix do the following;
  1. Close the Prime Video app on your device, if you're watching on your Coocaa Smart TV.
  2. Restart your Coocaa Smart Coolita TV.
  3. Ensure that your Coocaa Smart Coolita TV has the latest updates.
  4. Ensure that you’re not using the same account on multiple devices - you can only stream the same title to two devices at a time.
  5. Ensure your TV is compatible with HDCP 1.4 (for HD content) or HDCP 2.2 (for UHD and/or HDR content).
  6. Pause other Internet activity – especially if other devices are using the network at the same time.
  7. Check your Internet connection. You may need to restart your modem or router.
  8. If you’re able to connect to the Internet on other devices, update your connect device’s DNS settings. Please check with your device’s manufacturer for further details.
  9. If you’re attempting to control a device using Alexa, try to unpair then pair the device again in the Alexa app.
  10. Deactivate any VPN or proxy servers.
If problem still exist, Contact Us or visit / call Coocaa authorized service center near you and schedule a home service at your available time. For more information about Amazon Prime Video Issue please read more on Issues with Live Streams on Prime Video.


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