How to Update and Add Application to Skyworth 43UB5500, 43UB5550 and 43UB5560?

On this DIY guide, I would like to answer the following question, "How to or how can I Update and add Apps on my Skyworth 43UB5500, 43UB5550 and 43UB5560?" "How can solved stuck volume issue?" "Solving Netflix Error

Originally, the Skyworth 43UB5500, 43UB5550 and 43UB5560 comes only with 7 applications which includes Netflix, YouTube, Smart TV Apps, Facebook, Twitter, MiraShare and Browser. Please refer to the actual image above.

What happened after update?

The image below is an actual image capture on updated Skyworth 43UB5500, 43UB5550 and 43UB5560 models.
After the software update, three new applications added from the existing seven applications which includes Netflix, YouTube, Smart TV Apps, Facebook, Twitter, MiraShare and Browser. 

The additional 3 Apps after software update are as follows; Prime Video, YouTube Kids and Yahoo Weather.

How to update or add applications to Skyworth 43UB5500, 43UB5550 and 43UB5560?

Here is the step by step guide on how to update your Skyworth 43UB5500, 43UB5550 and 43UB5560.

1. Prepare USB Flash Drive.
2. Format USB Flash Drive to FAT32.
3. Download Skyworth 43UB5500, 43UB5550 and 43UB5560 software using this link:
4. Extract and Copy or Move the software "MstarUpgrade.bin" and "SkyData Folder" to USB Flash Drive root directory. Please refer to image below;
I assume that your USB flash drive and software is ready at this point. So let's prepare the Skyworth Smart Netflix TV for software update.

Update the Software
1. Insert USB Flash to Skyworth Netflix Smart TV USB 2.0 port which usually located at the back of the TV.
2. On your Skyworth original remote press "MENU".
3. Using remote navigation key find "SETUP".
4. Then select "Software Update (USB)".
5. Finally press right or left navigation key arrow, cancel and ok, respectively.
6. The update will begin, please refer to image above. Please do not interrupt or unplug the TV while the Skyworth 43UB5500, 43UB5550 and 43UB5560 updating, it took sometimes to finish. 

7. TV will automatically turned off when update is finish!

Update the SkyData
1. Turn on the TV using the remote control, an initial setup window will greet you. Please refer to image below for your reference.
2. Keep pressing the green button on your remote until your TV will turn off. Please refer to the image below for your reference.

3. Wait until the TV reboot!

What else the update can solved?

Netflix Error Code: tvq-pm-100 (3.1.6):
We're having trouble playing this title right now. Please try again later or select a different title.

Netflix Error Code: tvq-st-103, tvq-st-106:
Netflix has encountered an error. Retrying in 33 seconds. Code: tvq-st-103, tvq-st-106

Netflix Error Code: (-100): 49G2, 55G2, 50G6 and 55G6
Sorry we could not reach the Netflix service. Please check Network Settings to connect to an available Network and use Netflix (-100).

Stuck on volume:
Stuck on volume; not increasing and not decreasing.


  1. Good! this fixed my netflix error!

  2. My Netflix problem is tvq-pb-101 (5. 2.102) and the solution above did not resolve it. Tried it 3x just to check if I missed something in the instruction, but it just didn't work.

  3. Having same problem like Jophesine on my Netflix.Bought this tv for Netflix and Im having this kind of problem.

  4. Mine worked for UB5500 model though the splash screen changed to default from the SEAGAMES one, i have to do another restore default of the device.

    1. Did you use the same software update? Because mine’s not working

    2. Did you use the same software update? Because mine’s not working

    3. Did you use the same software update? Because mine’s not working

  5. hi! i have installed the updated file on USB when I choose usb software. It says. choose the correct format. It's aletady in FAT32

  6. Mine did not take the file because it says that my software is up to date. Still having issues with Netflix.

  7. Suite à la mis ajour ma TV reste allumé sur skyworth et s'éteind.
    J'ai besoin de la mis ajour
    Skyworth 43Bt7000 smart
    Voici mon WhatsApp 0022669925137
    Voici le lien jai créé un groupe

  8. already update but now stuck at skyworth logi

  9. mine already update but stuck at logo and repeating after update , kindly please help

  10. why don't they have any technical support? thistv sucks

  11. my tv cant the You tube app, it says "network error" on the screen though i have a strong internet.what should i do

  12. Same issue can't open my You tube app.

  13. Hi! Our TV (43UB5560) is experiencing Netflix Error tvq-pb-101 (2.10.0). Will this update help address the problem?


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