Sorry we could not reach the Netflix service. Please check Network Settings to connect to an available network and use Netflix (-100).


There is an error that occur in Skyworth's Netflix application saying "Sorry we could not reach the Netflix service. Please check Network Settings to connect to an available network and use Netflix (-100)."

However, other applications such as YouTube, Web Browser, Facebook and other internet related apps is properly working. Only the Netflix seems to be disconnected to the internet.

This problem looks really frustrating and the only way to solve it for most technicians is to change the whole mainboard. If your TV still within the warranty period, no problem. But if your TV is already beyond warranty period, mainboard replacement is bit costly.

On this tutorial I got something that I think will help you getting out this frustration. But this is not your conventional software, each software is intended only for one TV and cannot used again.

Unit Model: 55G2
Job Order Number: 1880034PZ
Serial Number: 1880034PZ00120

PID: 9K04B000S000003
Build: 9K04B_G2_018.012.004_18:04:22
Panel ID: 7626_T5500C-T072

Skyworth_ATV_Keys Update: Step by step guide.

Insert the USB Flash drive containing Keys into mainboard’s USB 2.0 port. Please refer to image above!

Press “Source 3195” to enter the Factory Menu. Select “General Settings” and press “OK”. Please refer to above image.

On General Settings tab, select “Overseas Settings” all the way down the MENU option and press “OK”. Please refer to above image.


On “Overseas Settings” tab, select “Write Keys” and press “OK”. Please refer to image above.

A window pane pop up confirmation appears. Using your remote, select “OK” button and press “OK”. Please refer to image above.

Another window pane pop up saying “Setting…”. It takes roughly 15 seconds, at this time do not press anything or remove the TV from power source. All you have to do is to wait. Please refer to image above.

After a roughly 15 seconds, the window pane will greet you. “Success.” Please refer to image above.

Summary:

Right after the update is, the same problem appears. So the next step I’ve done is to leave the TV open, connected to the internet for sometimes. 


After a couple of minutes or around 30 minutes, the Netflix works properly. Several other test was done.

The key automatically transfer to “Used” folder.

It takes roughly 30 minutes before the update take effect online.

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