Skyworth and Coocaa Stuck on the Logo Problem

You might have encountered the dreaded "stuck on logo" screen. It’s frustrating when your evening entertainment is halted by a frozen boot-up sequence. However, there is good news: most of these issues are software-related and can be resolved by a manual firmware update.

This guide provides a comprehensive walkthrough for updating your television software to restore peak performance and, most importantly, fix the stuck-on-logo problem.

Why is Your TV Stuck on the Logo?

When your TV displays the brand logo and refuses to proceed to the home screen, it usually indicates a corrupted system file or a failed background update. By performing a clean manual install, you bypass the corrupted boot sector and overwrite the system with stable firmware.

Supported Models for This Update

This update procedure is specifically designed for the following models:

  • Skyworth SUE Series: 55SUE8002, 65SUE8002, 55SUE6200, 55SUE6800, 55SUE6250, 65SUE8000, 70SUE7800, 50SUE8000, 55SUE7000, 65SUE6800

  • Skyworth SUG Series: 65SUG6800,65SUG7600, 50SUG7600, 55SUG6800, 55SUG7600, 75SUG7800, 55SUG6900, 50SUG6800

  • Skyworth SUF Series: 55SUF7200, 50SUF7200, 55SUF6400, 43SUF7200, 55SUF7400, 65SUF7200, 50SUF6300, 65SUF6300, 55SUF6300

  • Skyworth QF Series: 55QF62G

  • Coocaa Y72 Series: 55Y72, 50Y72+, 55Y72+

Preparation: What You’ll Need

Before you begin, ensure you have the following:

  1. A USB Flash Drive: Use a drive with at least 8GB of space, formatted to FAT32.

  2. Stable Power: Ensure your TV is connected to a reliable power source. A power cut during an update can permanently damage the hardware.

  3. The Firmware File: Download the specific firmware package for your model here: https://drive.google.com/file/d/1TTr85U9CsY_iEJzNcWV4JCxmaHNXqf_m/view?usp=drive_link

Step-by-Step Update Procedure

1. Format the USB Drive

Plug your USB drive into a computer. Right-click the drive, select Format, and choose FAT32. This is a critical step; Smart TVs often fail to read NTFS or exFAT formats during the boot-up phase.

2. Prepare the Firmware

Once you have downloaded the .pkg file, copy it directly to the root directory of the USB drive. Do not put it inside any folders, or the TV will not be able to locate the update. (upgrade_image_no_tvcertificatecusdatatvconfig_user_sa_20240103.pkg)

3. The "Force Update" Method (For Stuck Logos)

Since your TV is likely stuck on the logo and you cannot access the "Settings" menu, follow these steps:

  • Unplug the TV from the wall socket.

  • Insert the USB drive into the USB 2.0 port (usually the white or black port, rather than the blue USB 3.0 port).

  • Press and hold the Power Button on the TV panel (not the remote).

  • While holding the button, plug the TV back into the power outlet.

  • Continue holding the button until you see an "Upgrading" or "Software Updating" progress bar on the screen. Please refer to the image below;



4. Wait for Completion

The process usually takes between 5 to 15 minutes. Do not turn off the TV or remove the USB drive during this time. The TV will automatically restart once the installation is successful.

Final Thoughts

Updating your firmware is the most effective way to breathe new life into your Skyworth or Coocaa Google TV. Not only does this software solve the stuck-on-logo problem, but it also optimizes app compatibility and improves system security.

If your TV restarts and brings you back to the initial setup wizard, congratulations! You’ve successfully recovered your device. Always remember to keep your software updated to prevent these glitches from happening in the future.

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