Skyworth Netflix Error tvq-pm-100 (5.2.102)

We're having trouble playing this title right now. Please try again later or select a different title. Netflix Error tvq-pm-100 (5.2.102)

This is the scenario, I can able to login on my Netflix account smoothly. No problem, no delayed payments since my credit card is attached on my Netflix account.

Furthermore, I can choose movies with no problem and able to play it's overview where on this tutorial a Disney Frozen. Please refer to image below.

However, using the Smart TV's remote control navigation keys to select "Play" button and then press "OK" on the remote. Instead of movie play the following message appears which is really frustrating. Please refer to image below.

Now if you experience the same error code tvq-pm-100 (5.2.102), which often accompanied by the following messages "We're having trouble playing this title right now. Please try again later or select a different title." Please refer to image above.

Netflix help center claim that the error tvq-pm-100 (5.2.102) is typically pointing that the information stored on your Smart TV needed to be refreshed. 

Ensure your network supports streaming

Follow the troubleshooting steps for Smart TV below to resolve the Netflix issue. First, you should ensure your network supports streaming. At home this might not be an issue. However, please check your access point config for not intentionally blocked Netflix streaming.

And on the other hand if your using if you're on a workplace, school premises, hotel, hospital, public place Wi-Fi network or shared network, please pay attention to the following;

  • Check with your network administrator to make sure streaming services such as Netflix are supported and not intentionally blocked.
  • Note that many public networks have limited bandwidth.

Furthermore, if you are using cellular network or data or any other satellite network, if possible, try a different network. Cellular data network and satellite internet connection often have slower connection speeds than cable internet or DSL.

Sign out of Netflix

If the first troubleshooting steps doesn't work then here is the second guide, Sign out of Netflix. From the Netflix home screen, using Smart TV remote control, navigate left to open the menu, then select Settings. But if you do not see a menu when you navigate left, navigate up and select Settings or the gear icon. Select "Sign out". then "YES" to confirm. Once signed out, sign back in and try Netflix again.

Restart Your Smart TV

If the second troubleshooting guide doesn't work then proceed to third steps, Restart your smart TV. Unplug your TV from power for at least 1 minute. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it. 

If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes. Plug your TV back in. Turn your TV on. Try Netflix again.

Restart your home network

For this step, make sure to leave your smart TV and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.
  1. Turn off or unplug your smart TV.
  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
  4. Turn your smart TV back on and try Netflix again.

Restore your default connection settings

If you've modified your streaming device to use custom connection settings, restore your internet provider's default settings and try Netflix again. Custom connection settings might include:
  • If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.
  • If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.
If you need assistance changing these connection settings on your streaming device, please reach out to the device's manufacturer.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:
  • Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.
  • Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.
  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.
Hope this tutorial works with you.


  1. I tried all these steps and still the same issue. This is a 1 month old tv and the first week netflix worked then suddenly it is not working anymore. When will a firmware be released to fix this issue please?

  2. Terrible it is called netflix TV and you cant use netflix because of this

  3. Support center or telephone is non existent. Noone is answering any calls

  4. any update on this, tried updating my UB5500 series on the steps provided on this blog, but still not working.

  5. i was followed it before it not working hope it can fix soon im using 55ub.. series

  6. Just wanna help on error (5.2.102)!

    Disclaimer: I'm not a Pro, I just followed the instructions. This is what I did on our Skyworth Smart TV (43UB5500) and it work fine. Credits goes to Skyworth and Netflix, I just combined their solution on error (5.2.102).

    My wife spoke with Skyworth Rep thru text and he/she gave this instruction to my wife. According to him/her this would update the app (Netflix).

    First Step:

    (Manual Adjust Date & Time)

    >Click Home > Settings > Date & Time/ Time > Auto Sync > Manual > Back/Exit

    Second Step:

    (Flash drive Update)

    Follow this link from Skyworth to download the update and watch the tutorial video until the end.


    Note: IF Step 1 and 2 fails. Because based on the instructions from Skyworth it should be able to resolve the issues with Netflix and other issues after reboot, but in my case it didn't work. So, I went to check Netflix website
    to find out if they have any solution on this error and their solution is hard reset/ hard reboot. If you don't know how follow the link on step 3.

    Follow this step:

    Step 3

    Follow Netflix Help Center Fix/Solution here's the link:


    Now after step 3 the Netflix on our TV suddenly worked. So, my conclusion would be just like any normal Updates whether on PC, Laptop, Phones these devices natural or automatically reboot for the updates to take into effect.
    I hope it will also work on your TVs just like on our TV. Thank you.

  7. Mine worked but have to do another restore default of the unit, though the welcome screen is already just the word instead of the seagames.

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