Skyworth Philippines Service Department Schedule in the wake of CoVid19

Skyworth Service Department Announcement to Customers
March 17, 2020

Dear Valued Customers,

Skyworth Philippines after sale service is still open for all concerns, our customer service representative are available to contact, please see details below:

Globe: 09178612605 Ms. Melody
Sun: 09258348502 Ms. Princess
Smart: 09199944710 Mr. Arnel

Due to “Enhanced Community Quarantine” recently declared by the Philippines Government starting March 17, 2020, some of our services are temporary suspended like home service repair, parts deliveries and unit replacement deliveries until the government ordinance is fully lifted and the resumption will follow until government advice.

Skyworth Service Team


How to Update and Add Apps on Skyworth 50UB5500, 50UB5550 and 50UB5560?

On this DIY guide, I would like to answer the following question, "How to or how can I Update and add Apps on my Skyworth 50UB5500, 50UB5550 and 50UB5560?"

Originally, the Skyworth 50UB5500, 50UB5550 and 50UB5560 comes only with 7 applications which includes Netflix, YouTube, Smart TV Apps, Facebook, Twitter, MiraShare and Browser. Please refer to the actual image above.

What happened after update?

The image below is an actual image capture on updated Skyworth 50UB5500, 50UB5550 and 50UB5560 models.
After the software update, three new applications added from the existing seven applications which includes Netflix, YouTube, Smart TV Apps, Facebook, Twitter, MiraShare and Browser. 


The additional 3 Apps after software update are as follows; Prime Video, YouTube Kids and Yahoo Weather.

How to update or add applications to Skyworth 50UB5500, 50UB5550 and 50UB5560?

Here is the step by step guide on how to update your Skyworth 50UB5500, 50UB5550 and 50UB5560.

1. Prepare USB Flash Drive.
2. Format USB Flash Drive to FAT32.
3. Download Skyworth 50UB5500, 50UB5550 and 50UB5560 software using this link: https://drive.google.com/open?id=1KKXntwGySObASvmNFG1URPB41qe9Oma5
4. Copy or Move the software "MstarUpgrade.bin" and "SkyData Folder" to USB Flash Drive root directory. Please refer to image below.
I assume that your USB flash drive and software is ready at this point. So let's prepare the Skyworth 50UB5500, 50UB5550 and 50UB5560 for software update.

1. Insert USB Flash to Skyworth 50UB5500, 50UB5550 and 50UB5560 USB port which is located at the back of the TV.
2. On your Skyworth original remote press "MENU".
3. Using remote navigation key find "SETUP".
4. Then select "Software Update (USB)".
5. Finally press right or left navigation key arrow, cancel and ok, respectively.
6. The update will begin, please refer to image above. Please do not interrupt on unplug the TV while the Skyworth 50UB5500, 50UB5550 and 50UB5560 updating, it took sometimes to finish.

7. TV will automatically turned off when update is finish!

Update the SkyData
1. Turn on the TV using the remote control, an initial setup window will greet you. Please refer to image below for your reference.
2. Keep pressing the green button on your remote until your TV will turn off. Please refer to the image below for your reference.

3. Wait until the TV reboot!

What else the update can solved?
The update also fixed the stuck volume problem which some customer have already experiencing and Netflix Error.

What else the update can solved?
The update also fixed the stuck volume problem which some customer have already experiencing.

Netflix Error Code: tvq-pm-100 (3.1.6):
We're having trouble playing this title right now. Please try again later or select a different title.

Netflix Error Code: tvq-st-103, tvq-st-106:
Netflix has encountered an error. Retrying in 33 seconds. Code: tvq-st-103, tvq-st-106

Netflix Error Code: (-100): 49G2, 55G2, 50G6 and 55G6
Sorry we could not reach the Netflix service. Please check Network Settings to connect to an available Network and use Netflix (-100).

Stuck on volume:
Stuck on volume; not increasing and not decreasing.

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